Junior Operations Administrator, London

About the job

Who we are:

At CACI we do amazing things with data. We are experts in all thing’s consumer and location, bringing together cutting-edge analytical techniques, creative thinking and diverse perspectives to drive growth for our clients. We build some of the most highly regarded, innovative in the market and our people are the best at manipulating that data to provide insight to our clients. As part of the wider Marketing Solutions Division, you will be joining a 250 strong team working in over 50 markets globally.

Our people are what really make us different. We are a growing and dynamic group of analysts, data scientists and commercially savvy business development consultants who also provide thought leadership and creative thinking. We are passionate, progressive, and unafraid of challenge; our mission is to use data-driven insight to make a commercial difference.

What you’ll be doing:

This is an exciting opportunity to join the Location Intelligence Group as a Junior Operations Administrator. In this role you will be supporting and carrying out administrative tasks across the Location Intelligence Group for both the Sales & Delivery Teams, as well as providing administrative support to the Operations Manager (including occasional ad-hoc tasks from senior management).

As part of the Operations Team, you will be involved in the implementation of new processes, you will also take ownership of operations and administrative tasks. This role is busy & varied, no one day will be the same.

In this role you will be required to:

• Multi-task across a number of requirements at any one time, whilst being able to push back & prioritise accordingly.
• Respond immediately to requests from your internal stakeholders ensuring you communicate clear timescales, set expectations, and ask for clarification if unclear on the task.
• Be organised and diligent, completing your work efficiently and to a high standard.
• Be positive and proactive in supporting the teams
• Communicate tasks in progress clearly, explaining what can be achieved by when – as well as ensuring you highlight changes in deadlines.

Sales & Delivery Operation Support

• Booking internal and external meetings/training when required, arranging meeting rooms and providing any additional support needed. Ensuring all emails and invitations issued clearly communicate the agenda and timings.
• Preparing termination letters and updating contracts when required.
• Providing NetSuite support, as and when required, ensuring it is kept up to date with customer & prospect records as well as contact details to enable efficiency within our sales team.
• Providing support back-up when an Operation Executive is out of the office.
• Supporting and managing the Purchase Order process, chasing any outstanding payments if requested.
• Preparing monthly PowerPoint decks for the VIP and communicating with presenters.
• Email logging, adding Principal Users when required
• Sending contracts for signature using Adobe Sign when required
• Sending mail merge for Data Updates
• Completing timesheets for the LIG Group which involves checking that timesheets have been submitted and if not chasing them. End of month time checking and approvals before submitted them to Finance.
• Administration of ensuring chargeable expenses is invoiced to our customers
• Completing Suppler and vendor forms
• Preparing the weekly delivery report and meet with the delivery teams to discuss any queries which are then followed up and actioned- This is done on a rota basis
• Sending the deliveries and the passwords – This is done on a rota basis

Additional Responsibilities

• LIG is a dynamic team, and you may be required to perform ad-hoc tasks over and above those mentioned within this job description. These should be prioritised accordingly, dependent on who the requests have come from and other tasks you have in flight.
• Communication is key between you and the teams, whether it is regarding your progress of tasks assigned to you, or if you need to clarify any requests if you don’t fully understand what’s expected of you.
• Take ownership of your workflow and time management to ensure all tasks are completed diligently and on time. If you foresee a delay for whatever reason, this must be communicated to the relevant people as soon as possible.
• As a business we are always looking for efficiency of process – just because something is done a certain way, does not mean it’s the best way, you are encouraged to provide ideas, if you can see where a process or method can be improved.

As part of good governance, please be aware of the sales charter document and sales charter process documents which includes:

• Document all meetings detailing major points of discussion and actions points, in a written-up contact report (internal) that is accessible by the supporting teams
• Have a strong work ethic – work smart, plan ahead, put in the required effort to get the desired outcome
• Work collaboratively – proactively work with all teams, always respecting those around you
• Ensure you follow Security, Compliance & Legal standards at all times
• Adhere to CACI’s core values at all times – transparency, honesty, and integrity – we always do what’s right and we do what’s best for our clients.

What we can offer you:

We don’t settle for people that can just do the job, we look for people that are constantly trying to push the boundaries and improve what we do. This is what makes CACI a great team to be a part of. If you are an innovative thinker and like to challenge the norm, coming up with new ways of doing things, then you will be surrounded by likeminded people at CACI.

Flexibility:

The key to our success is our teamwork and collaboration and that tends to work best when we are all in the office working together. That said, we fully appreciate that everyone leads busy lives, and we can’t always be in the office. This is why we embrace flexible working. Covid-19 has changed the way we work forever, and we’ll update our flexible working policy as the situation stabilises

.For more information on CACI please visit our website (www.caci.co.uk) or contact Karen Brown (KBrown@caci.co.uk).