Venue: Grant Thornton, 30 Finsbury Square, London, EC2A 1AG
Nearest tube: Moorgate, Liverpool Street
Time: 6pm for 6.30pm start; 8.00pm networking
The June meeting of SLA will focus on a current view of the analytical and strategic consequences of the omnichannel for firms. Michael Flood, from John Lewis Partnership, has been at the forefront of strategic customer relationship management for a number of years. For the last eight of these he has worked for a 150 year-old business which has tackled head-on the journey to omnichannel retail.
Michael’s talk is entitled: “Planning for a no channel future?” Jonathan Reynolds has written and researched on omnichannel retailing for nearly thirty years – well before the term was coined. He will offer his reflections on the challenges of analysis; and shares insights from new research being conducted by the Consumer Data Research Centre into the e-resilience of English town and city centres. Finally, we take the opportunity of coming together as a group to hear from Steve Halsall who, as members know is a founder member of SLA and has been most recently involved in a salary survey of SLA members. He will share his findings with you. As ever, there will be an opportunity for networking after the presentations and Q&A.
SLA is sponsored by CACI and Geolytix. We are grateful to them and to Grant Thornton for providing the venue for this meeting.
To reserve your place to attend this free event please email info@thesla.org
Speakers include:
- Michael Flood, Manager, Strategic Customer Analysis, John Lewis Partnership – ‘Planning for a no channel future’
- Jonathan Reynolds, Director, Oxford Institute of Retail Management, University of Oxford
- Steve Halsall, Consultant, Grant Thornton; former Lead Partner, CACI.
Download the presentations
- Dr. Jonathan Reynolds, Said Business School. University of Oxford – Spatial analysis & the omnichannel: the challenges
- Michael Flood, John Lewis Strategy – Planning for a No-channel Future?